Frequently Asked Questions

RentQuarters is Nigeria's most trusted property rental platform that connects landlords, renters, and agents safely. We help landlords list their properties, renters find verified homes, and agents grow their business. Our platform includes property verification, secure payments, tenant screening, and maintenance management.

How it works: Landlords list properties → We verify everything → Renters apply → We screen tenants → Secure payments through escrow → Ongoing property management support.

Creating an account is free and easy:

1. Click "Register" on our homepage
2. Choose your role: Landlord, Renter, or Agent
3. Fill in your basic information (name, email, phone)
4. Verify your email address
5. Complete your profile with additional details
6. Start using the platform immediately

Note: Phone verification is required for certain features like property listing and rent payments.

Basic features are completely free:

• Creating an account and browsing properties
• Contacting landlords and agents
• Applying for properties
• Basic property listing for landlords

We only charge when we help you succeed: Small fees apply for completed transactions, premium services like professional photography, and advanced features like priority listing.

Listing your property is simple and takes about 10 minutes:

1. Log into your landlord account
2. Click "Add New Property" on your dashboard
3. Fill in property details (location, size, rent amount, amenities)
4. Upload clear photos of all rooms
5. Set your rental terms and availability
6. Submit for verification (takes 24-48 hours)
7. Once approved, your property goes live

Required documents: Property ownership papers or authorization letter, valid ID, and bank account details for rent payments.

We use a comprehensive 5-step tenant verification process:

• Identity Check: BVN/NIN verification and valid ID
• Income Verification: Salary slips, bank statements, or business proof
• Employment Check: Contact with current employer
• Previous Landlord: Reference from previous rental history
• Credit Assessment: Financial background and payment history

Only verified tenants can apply for your property. You receive a detailed report with our recommendation before making your decision.

RentQuarters makes rent collection automatic and secure:

• Escrow System: Tenants pay into a secure escrow account
• Automatic Transfer: Money goes directly to your bank account
• Payment Reminders: We remind tenants before due dates
• Late Payment Alerts: You're notified if payment is delayed
• Payment History: Track all payments in your dashboard

Payment methods accepted: Bank transfer, debit cards, mobile money (GTBank, Zenith, UBA, etc.)

Yes! RentQuarters is perfect for diaspora landlords. Our platform is designed for remote property management:

• 24/7 Online Access: Manage everything from your phone or computer
• Local Property Inspections: Our team handles physical inspections
• Maintenance Coordination: We manage repairs and send you updates
• Tenant Communication: All messages go through our secure platform
• Financial Reports: Monthly statements and tax documents

Thousands of Nigerian landlords in UK, USA, Canada, and other countries successfully manage their properties through RentQuarters.

Finding your perfect home is easy with our smart search:

• Location Search: Choose state, city, or specific area
• Price Filter: Set your budget range
• Property Type: Self-contained, 1-bedroom, 2-bedroom, etc.
• Amenities: Parking, security, generator, water, etc.
• Map View: See properties on Google Maps
• Save Favorites: Bookmark properties you like

Pro tip: Set up property alerts to get notified when new homes matching your criteria become available.

Applying for a property takes just a few minutes:

1. Click "Apply Now" on any property you like
2. Fill out the application form with your details
3. Upload required documents (ID, income proof, references)
4. Submit your application
5. Wait for landlord review (usually 24-48 hours)
6. Get notified of the decision

Required documents: Valid ID (NIN/Driver's License), proof of income (salary slip/bank statement), previous landlord reference (if applicable).

Paying rent is safe and convenient:

• Secure Payment: All payments go through our secure escrow system
• Multiple Options: Bank transfer, debit card, mobile money
• Payment Reminders: Get notified before rent is due
• Automatic Receipts: Digital receipts for all payments
• Payment History: Track all your rent payments

Why escrow is safer: Your money is protected until you confirm you've moved into the property. No more paying and not getting keys!

RentQuarters protects you from scams with these safety features:

• Verified Properties: All properties are physically inspected
• Verified Landlords: Identity and ownership documents checked
• Secure Payments: Never pay cash or transfer directly to individuals
• Property Visits: Always see the property before paying
• Official Receipts: Get proper documentation for all payments

Red flags to avoid: Requests for cash payments, properties priced too low, landlords who won't meet in person, or pressure to pay immediately.

Becoming a verified agent gives you credibility and more clients:

1. Register and select "Agent" as your role
2. Complete your professional profile
3. Upload your credentials (ESVARBON registration if available)
4. Provide valid ID and business documents
5. Submit bank account details for commission payments
6. Pass our verification process (2-3 days)
7. Start listing properties and earning commissions

Benefits of verification: Verified badge, higher listing priority, access to premium features, and increased client trust.

Multiple ways to earn as a RentQuarters agent:

• Property Commissions: Earn up to 20% on successful rentals
• Referral Bonuses: Get paid for referring landlords and renters
• Premium Services: Offer photography, staging, and consultation
• Property Management: Ongoing fees for managing properties
• Lead Generation: Access to qualified leads from our platform

Payment schedule: Commissions are paid within 7 days of successful rent payment. All earnings are tracked in your agent dashboard.

Listing properties as an agent is straightforward:

1. Get written authorization from the property owner
2. Click "Add Property" in your agent dashboard
3. Fill in all property details accurately
4. Upload high-quality photos and videos
5. Set your commission rate (up to 20%)
6. Submit for landlord approval
7. Wait for our verification team to inspect
8. Property goes live once approved

Required documents: Landlord authorization letter, property documents, your agent ID, and clear property photos.

We accept all major Nigerian payment methods:

• Bank Transfer: All Nigerian banks (GTBank, Zenith, UBA, Access, etc.)
• Debit Cards: Visa, Mastercard, Verve cards
• Mobile Money: Opay, PalmPay, Kuda, and other digital wallets
• USSD Payments: Pay using your phone without internet
• QR Code: Scan and pay instantly

Security: All payments are processed through secure, encrypted channels. We never store your card details.

Our fees are transparent and competitive:

Our escrow system protects both renters and landlords:

Benefits: No more paying and not getting keys, no more landlords not receiving payment. Everyone is protected.

We have multiple layers of protection against scams:

• Property Verification: All properties are physically inspected
• Identity Verification: All users must verify their identity
• Document Checks: Property ownership and authorization verified
• Secure Payments: All money goes through escrow, never direct transfers
• AI Fraud Detection: Automatic detection of suspicious activities
• 24/7 Monitoring: Our team monitors for fraudulent behavior

If you suspect fraud: Report immediately through our platform. We investigate all reports within 24 hours.

Yes, we take data protection very seriously:

• Encryption: All data is encrypted using bank-level security
• Secure Servers: Data stored on secure, monitored servers
• Limited Access: Only authorized staff can access your data
• No Selling: We never sell your information to third parties
• GDPR Compliant: We follow international data protection standards
• Regular Audits: Security systems audited regularly

Your control: You can update, download, or delete your data anytime through your account settings.

We help resolve disputes quickly and fairly:

Resetting your password is quick and easy:

1. Go to the login page
2. Click "Forgot Password" link
3. Enter your email address
4. Check your email for reset instructions
5. Click the reset link in the email
6. Create a new strong password
7. Log in with your new password

Didn't receive the email? Check your spam folder or contact support at hello@rentquarters.app

We're here to help 24/7 through multiple channels:

• Phone: 08024717179 (Available 24/7)
• Email: hello@rentquarters.app
• WhatsApp: +234 802 471 7179 (Click to chat)
• Live Chat: Click the chat icon on our website
• Help Center: Browse our detailed help articles

Response times: Live chat (immediate), Phone (immediate), Email (within 2 hours), WhatsApp (within 1 hour).

Yes! RentQuarters works perfectly on all devices:

• Mobile Website: Fully responsive design for all phones
• Progressive Web App: Install like a native app
• Offline Features: Some features work without internet
• Push Notifications: Get alerts on your phone
• Camera Integration: Take photos directly for listings

Coming soon: Native Android and iOS apps with even more features!